It's so hard to be customer first, but it shouldn't be

Salesforce rolled out its technology roadmap to align various technologies and systems so they revolve around one customer record. The idea isn't unique, but so many enterprises struggle with being customer first. ZDNet's Larry Dignan and Steve Ranger talk about the moving parts. https://ift.tt/2xOXm85 ZDNet September 30, 2018 at 06:42PM